Cisco Network & Collaboration Engineer at Computech Limited

Duties and Responsibilities:

• Deployment and Support of Cisco / Huawei LAN and WAN networks
• Deployment and Support of Cisco IP Telephony Solution (preferred experience of handling)
• Design, deploy, and manage Cisco collaboration solutions, including CUCM, CUC, UCCX, UCCE. Webex Calling, and Webex Contact Center.
• Configure and troubleshoot SIP, H.323. MGCP, and SCCP protocols for voice and video communications. Administer Cisco Contact Center solutions (UCCX/UCCE/PCCE/Webex Cloud Contact Centre), including scripting (Editor/AppAdmin), call routing, and reporting.
• Integrate Cisco UC with third-party applications (CRM, Microsoft Teams, Zoom, etc.).
• Implement and maintain Cisco gateways (CUBE, ISR, ASR), voice gateways, and session border controllers (SBCs). Troubleshoot QoS, latency, jitter, and packet loss issues in VoIP environments.
• Perform upgrades, patches, and migrations for Cisco UC and Contact Center platforms.
• Collaborate with network teams to ensure optimal
• performance of LAN/WAN for real-time communications. Provide Level 2/3 support for complex UC and Contact Center issues.
• Stay updated with Cisco's latest collaboration technologies (Webex, Cloud Calling. Al-based contact centres).

Education

• Bachelor's degree in computer science/engineering or information technology preferred.
• Must be CISCO certified
• Cisco CCNA CCNP Routing and Switching, CCNA CCNP Collaboration certifications preferred

Qualifications & Experience

• Must have 3-4 years of hands-on experience with Cisco UC & Contact Center solutions and other on Network.
• Experience on Cisco SDWAN, MPLS, Cisco Webex Calling & Cloud Collaboration.
• Technical aptitude in telecommunication infrastructure Good analytical skills

Knowledge and Skills Requirements

• Excellent communication and documentation skills
• Strong analytical and trouble-shooting skills
• Must be able to work within the stipulated deadlines.
• Strong analysis and application abilities.
• Strong observation skills.
• Fast learner, self-motivated and have a positive attitude
• Stress resistant and a team player Flexible.

Key competencies

• Solution-Oriented Analysis Sound Decision-Making