Claims Analyst - Insured at Minet Kenya

Purpose for the Job

The job holder will be responsible for claims vetting and processing to ensure that policy guidelines are observed, as well as compliance with processes and the established SLA with respective insurance companies.

Duties and Responsiblities

• Preparation and submission of binder claims to the respective underwriters.
• Follow-up on payments, system updates, and reconciliation.
• Insurer payment sign-off.
• Exceptional claims management and client invoicing.
• Management of complex claims (repudiated claims).
• Stakeholder management. Respond to queries raised by underwriters, internal and external customers.
• Prepare claims reports and any other reports that may be assigned.

Key Result Areas

• Ability to manage risk resulting to nil liability to the company.
• Timely Insurer payments.

Key Competencies

• Knowledge of Insurance claims practice.
• Time Management.
• Attention to details.
• Accuracy.
• Analytical skills.
• Customer service.

Knowledge And Skills Required

• Data Analytics & Computer Literacy.
• People management (exteal and inteal stakeholders).
• Excel proficiency.
• At least 3 years’ of experience.

Professional and Academic Qualifications

• Bachelor’s degree in a business-related field.
• Certificate of Proficiency (COP).