Claims Officer at African Trade Insurance

Reporting to the Senior Claims & Recoveries Officer, the Claims Officer is responsible for the following:

• Provide analytical and technical support in claims management;
• Implement policies and procedures for investigating, evaluating and managing risks and settlement of claims
• Propose improvements in the underwriting guidelines based on claims and other experiences;
• Assess all information and documents submitted in support of claims to determine their accuracy and compliance with insurance policies issued;
• Provide technical support to the underwriting and accounts departments in all phases of claims handling
• Maintain a system for monitoring and managing individual and portfolio exposures;
• Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk;
• Periodic assessment of underwritten risks;
• Forecasting of prepayments, delinquencies, and defaults;
• Project and calculate expected losses for setting loss reserves;
• Maintain records and provide file and data management of losses reported and claims paid;
• Undertaking baseline analysis of risk exposures and insurance coverage;
• Design and maintain loss reports and monitor claim trends;
• Communicate with clients, obligors, stakeholders and all other interested parties in claim processing;
• Review and negotiate changes in policy wording based on claims experiences.

Qualifications & Skills

• University degree in Commerce, Statistics, Law, Economics or any other relevant field
• Masters’ Degree or Professional Qualification in a relevant field is an added advantage;
• Competence in English both orally and written is a prerequisite. Knowledge of French is added advantage;
• Extensive experience working with legal documents used in the insurance and banking industries;
• Extensive experience in analysis of financial documents and data analysis;
• Experience with claims management, management of bad debts and recoveries in a commercial/ development financial institution;
• Ability to anticipate and manage a claim/default prior its occurrence;
• Good communication and negotiation skills;
• Strong organizational skills;
• Over 5 years’ experience working in a similar role;
• Outstanding analytical skills;
• Ability to provide financial and insurance accounting support;
• Willingness to travel.