Clearing & Forward Manager at Bridge Talent Management

Job Purpose

• Ensure the Sea Freight & Warehouse departments deliver according to their budget and service delivery targets

Key Responsibilities:
 Manage the team

• Inform N-1 of the entity strategy/changes in business targets
• Set goals in terms of budget targets, quality of service & costs control
• Assess the performance of N-1 via clear objectives
• Build and review structure and talent regularly in the organization, including the HODs & COMs
• Define SOPs in collaboration with HODs & COMs
• With the support of the QHSE department review quality within operations
• Setup an induction program for newcomers in collaboration with HR
• Apply for leave management policy
• Organize recruitment (after validation by the BM) in collaboration with the HR department and interview/select potential staff

Monitor the Quality of Service

• Responsible for the Quality of Service goals under Warehousing, SF departments
• Achieve agreed KPI T/T along Northern Corridor to ensure that KPIs are in line with customer expectations
• Ensure all transit imports and exports operations are according to AGL best practices and SOPs
• Drive growth of the business, develop new solutions, and capture new clients
• Validate/ Support Sales department actions for specific quotations (technical validation & tariff)
• Support the Sales department when clients' presentation
• Responsible for overall administrative functions of the Warehousing and SF departments
• Ensure the departments are in compliance with statutory requirements
• Determine and meet resource requirements including labor, equipment, and investments in order to achieve the organization's goals
• Establish and sustain relations with strategic partners including KPA, KRA, and other department agencies

Manage Operational Relationships with Subcontractors

• In charge of operational relationships with selected subcontractors including transport tariff
• Organize and follow the quality of service delivered by the subcontractors & provide corresponding feedback to Branch Manager
• Ensure the balance in terms of workload between subcontractors
• Prepare and communicate a weekly/monthly report to the Head of the Business unit regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors...)
• Represent the company in local professional associations
• Approve the selection of suppliers (and the offers) based on the leads provided by the team
• Maintain good relationships with suppliers & take appropriate action to improve performance
• Control / Monitor the quality of service provided by the suppliers at the branch/country level

Annual Budget and profitability for each department

• Prepare annual budget in terms of Volume and Gross Margin for the Warehouse and SF departments
• Prepare quarterly and monthly reports including KPIs, Volume, and Gross Margin Analysis
• Review and analyze disbursements + involvement in disbursement control committee (request arbitration's or decision validation concerning files in anomaly)

Control & Risk Management

• Overall responsibility for container flow for all transit operations with particular attention to demurrage risk management
• Arbitrate and validate files with anomalies, in collaboration with the Branch Manager & HODs
• Ensure the risk control framework (process, team, training…) is in place
• Implement all actions to ensure minimal demurrage and detention exposure
• Implement all actions to ensure minimal disbursement exposure (compliance classification procedures, application of proper billing, and expenses posting to the files...) and manage the risk (focus on debit).
• Check the proper application of the operational procedures of inventory management (monthly sign the stocks disputes with clients) and generally take all necessary measures to minimize stock risk exposure.
• Assist the customer disputes process in coordination with the different departments (Legal, Insurance) and implement actions to neutralize the repetition of causes
• Identify critical customers (cargo nature, volumes, financial position, key account...) and put in place the conditions for specific operations monitoring as appropriate
• Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Head of Business units / (alert when major risks, including the Country Management )
• Share information on the activity, the socio-economic environment, and the political context

Alert/Inform Management

• Implement specific organization/control on major potential risks and perform a monthly follow-up at least in collaboration with BM/HODs
• Alert management in case of significant operational issues (huge impact on quality of service, on invoicing, on sensitive clients or files…)
• Inform their manager of any information relevant to our business activity or environment
• Identify issues raised during operations processing whatever is in his scope or not

Requirements

• Ideally 10 years in freight forwarding + 5 years in a managerial role
• Organization
• Leadership
• Team Player
• Excellent Communication
• Self-Starter
• Problem Solver
• Pro-Active
• Ability to drive a team to a common goal making