Client Engagement and Administrative Assistant at Devimpact Institute

We are seeking a highly organized, detail-oriented, and client-focused Client Engagement and Administrative Assistant to join our team. The ideal candidate will ensure seamless client experiences while providing strong administrative and logistical support to our operations.

Key Responsibilities

• Manage training registrations, confirmations, and client communications.
• Respond promptly to inquiries via email, WhatsApp, phone, and social media.
• Maintain and update client databases.
• Schedule and coordinate meetings, travel arrangements, and accommodation.
• Liaise with internal teams to resolve client issues quickly.
• Follow up after training for feedback and relationship building.
• Support administrative tasks, record-keeping, and event planning.
• Assist in business development and partnership initiatives.

Qualifications

• Bachelor’s degree in Communication, Marketing, Business Administration, or related field.
• 3–5 years’ experience in client relations, administration, or similar roles.
• Strong written and verbal communication skills.
• Customer-focused with excellent organizational skills.
• Proficient in Microsoft Office Suite; CRM knowledge an advantage.
• Problem-solving mindset and ability to work in a fast-paced environment.