Client Experience Executive at Crystal Recruit

Responsibilities:

• Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.
• Actively listen to each client, take note of their specific needs, preferences, concerns, and use this information to provide personalized recommendations and ensure their individual needs are met.
• Promptly respond to enquiries from all channels including emails, phones, and all social media outlets.
• Do follow ups.
• Record all complaints received/report, inform the management about them, and document their resolutions.
• Attend to walk-in clients promptly, respond to their needs and advise them of the company services accordingly.
• Assess and recommend various ways to appreciate clients from time to time to improve client experience.
• Maintain and manage corporate clients.
• Prepare and submit weekly and monthly role-based reports.
• Perform any other duties as may be assigned to you by management.

Requirements

• A degree or diploma in a business-related field from a recognized institution
• 1-2 years' working experience in customer service field.
• IT Background will be an added advantage.
• Excellent customer service skills
• Ability to proactively anticipate client needs and advise them accordingly.
• Confidentiality and ability to maintain client information private.
• Excellent communication skills; written and verbal.
• Understanding of social media management and platforms
• Ability to work under minimum supervision and/or self-supervise.
• Good in multi-tasking