Client Relations Assistant – Kisumu Branch at Mission for Essential Drugs and Supplies (MEDS)

Key Responsibilities:

• Perform reception duties to ensure smooth and professional front desk operations.
• Process customer orders by acknowledging, verifying, booking and cancelling as needed for efficient order management.
• Separate narcotics orders from regular orders for proper booking and handling.
• Input booked orders into the Syspro ERP system for accurate packing and processing.
• Provide feedback to clients regarding order status, issues, or delays to enhance their experience and address concerns promptly.
• Update and maintain client information and order status in the system to ensure data accuracy and maintain accurate records of client interactions and order details to support tracking and reporting.
• Receive, acknowledge and document client concerns in the system to facilitate accurate tracking and resolution.
• Respond to client inquiries about the status and progress of their complaints and to keep them informed and satisfied.
• Collaborate with sections such as Inventory Control and Quality Assurance to resolve complaints, assigning issues based on severity.
• Convert quotations into sales orders upon client confirmation to facilitate order fulfilment.
• Maintain cleanliness and organization of the front office to uphold a positive corporate image

Requirements:

• Diploma in Pharmacy/Nursing/Medical Laboratory/Clinical Medicine or related field
• Enrolled with relevant body such as Pharmacy and Poisons Board of Kenya, the Clinical Officers Council, Nursing Council of Kenya, The Medical Laboratory Technicians and Technologist Board.
• Minimum 3 years relevant experience
• Technical competencies; Proficiency in any ERP system, knowledge of Microsoft Packages, knowledge of pharmaceutical products and data analysis.
• Functional skills; Communication skills, problem-solving skills, analytical skills,
• interpersonal skills, keen to details and a high level of integrity. and amiable