Client Services Interns - Day & Night Shift at Cytonn Investments

RESPONSIBILITIES

1. Effectively handle clients calls, queries and emails
2. Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
3. Identifying opportunities to improve current processes to be at par with the changing client requirements
4. Handling clients complaints and ensuring that they have been resolved.
5. Keep all relevant clients’ records and contact details.
6. Handling client and leads assignments within the service-level agreement (SLA) timelines
7. Handling client trainings, client events and client site visits
8. Ensure proper recording of all transactions including: client's contributions, withdrawals, rollovers and any corporate actions
9. Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department
10. Follow up on clients’ overdue payments by sending payment reminders
11. Ensure timely issuance of business confirmations to clients
12. Ensuring proper Know Your Client (KYC) is done on all onboardings
13. Any other duties as may be assigned from time to time

REQUIREMENTS

1. Must have achieved at least a Minimum C
2. Must hold a diploma qualification.
3. Ability to work on a day and night shift
4. Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
5. Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
6. Excellent communication and relationship building skills
7. Ability to carry out assigned tasks to completion with minimal directions
8. Covid-19 vaccination certificate