Clinical Liaison, Patient Business Services Department at Aga Khan University Hospital

Job Purpose:

The purpose of this position is mitigation of the financial risk that may arise from the outlined nature of admissions while maintaining patient care standards and safeguarding the organization’s reputation. 

The job holder will be responsible for advising the Finance function on all the clinical matters that relate to patients flagged as emergency/non-transferable/ long stay cases to aid in financial decisions on the anticipated stay and medical bill.  The Clinical Liaison will also work closely with clinical teams and other parties within the hospital to hold meetings with families and advise them on clinical guidelines impacting on the patient, to make informed financial decisions pertaining to the stay of the patient.

Key responsibilities

Risk Management:

• Advise finance on risky scheduled cases prior to admission
• Provide a second medical opinion on flagged cases to finance
• Monitor non-transferable admissions with financial difficulties to determine when they become transferable
• Represent finance on the Long Stay committee comprised of the clinical leadership and finance
• Provide recommendations regarding care plans for flagged cases
• Carry out clinical resolutions to completion

Process Management

• Prepare, implement, and review procedures and policies for handling flagged cases within finance while incorporating the clinical considerations
• Prepare and present periodic reports on the clinical status and care management of flagged cases
• Always ensure availability of feedback to stakeholders

Care Management

• Review medical files for all cases flagged by finance to establish suitability of medical recommendations affecting discharge
• Highlight and investigate flagged cases with the potential for financial risk arising from medical recommendations, and advise finance and the long stay committee
• Update finance on progress and care plan flagged cases
• Ensure timely preparation of documents for flagged cases by respective clinicians
• Ensure accurate and timely communication between clinicians and patients regarding patient costs and clinical guidelines

Referrals Management

• Create relationships with other hospitals in Kenya and region for ease of transfer
• Liaise with other hospitals to source appropriate beds and acceptance for flagged patients
• Arrange for transportation of flagged patients from AKUHN to receiving hospital
• Ensure handover of the transferred patient at the receiving hospital

Qualifications and skills required:

• Bachelor of Medicine and Bachelor of Surgery or equivalent Bachelor’s degree in a clinical area
• Master’s degree in Health Management will be an added advantage
• Licence from Kenya Medical Practitioners and Dentists’ Council or its equivalent, based on area of specialization
• Atleast 3 years of clinical experience in an acute care setting
• Experience in handling/ dealing with clinicians at all levels of seniority
• Demonstrable expert knowledge and skills in area of responsibility.
• Demonstrates leadership and management skills.
• Displays professionalism in all areas of work.
• Effective communicator at both operational and interpersonal settings

Closing Date: 12/05/2023