Clinical Resource Consultant at BD

The role is a full-time role in MMS/Infusion Systems and will cover the Infusion portfolio

Job Description

The Clinical Resource Consultant will :-

• Be seen as an expert in IV therapy around MMS Infusion portfolio.
• Take overall responsibility for all clinical aspects of the portfolio within the assigned geography and provide pre- and post-sales support in a clinical, training and educational capacity.
• Effectively leverage their clinical and product knowledge to advance sales opportunities as they relate directly to customer needs.
• Flexibly support the distributor sales team in the field, acting as an expert, advisor and trouble shooter.
• Work in partnership with customers, the Clinical Resource Consultant will advocate best clinical practices for the portfolio.
• Provide clinical training, updates to the BD MMS Distributor team/s as requested at a local level and if required at a regional and national level.
• Actively seek competitor knowledge and help to develop clinical arguments.
• Will support if required and appropriate, other Clinical Services e.g. The In-Service team within key accounts.

Role Key Elements

• The primary responsibility of the Clinical Resource Consultant is to support the Distributor sales team/s and Territory Sales Manager in developing sales opportunities and achieving territory budget targets which may include but is not limited to the following key areas:

• Attainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.
• Offer scientific & technical support to customers and internal teams
• Develop peer-to-peer clinical relationships with key customers through a focus on the delivery of regionally clinical relevant case studies, white papers, collateral etc.

Main Responsibilities

• Attainment and maintenance of clinical expertise in all aspects of IV therapy across Care Areas, to deliver reliable information and education to customers and associates.

• Drive market shaping and development activities relating to Infusion.
• Ongoing clinical development / updates to keep up to date with clinical practice, guidelines and clinical research.
• Delivery of internal clinical training and education at induction / on-going. Assess level of knowledge in local customer facing teams and help to develop the knowledge nationally.

• Measured by:
  • Internal feedback.
  • Knowledge, competency and confidence assessments.
  • Number of installations and accounts acquired.
• Progression through ‘Levels’ Next level is Manager.

• Delivery of external clinical education and support to the sales team whenever it’s needed. (I.e. support in In-service activities, Guardrails set up and execution etc.)

• Measured by:

• Customer, sales and technical and Distributor partner’s feedback.
• Account retention / acquisition.
• Co-ordination of local education events or initiatives e.g. study days, internal product training etc.

• Help to develop clinical arguments against competition.

• Stay on top of key competitors, understand their strategy and tactics and actively seek to know their products and arguments used against us. Share this knowledge with international regularly.

• Offer scientific & clinical/product support to customers, internal teams & distributors teams

• Trouble-shoot and answer clinical queries as required in an appropriate manner
• Manage product complaints which require clinical investigation if needed.
• Be active in the South African & EMA Clinical Group and support with local knowledge/input when needed.
• Help maintain and continually update the clinical/product database with relevant articles, reports, publications and national guidelines.

• Develop peer-to-peer clinical relationships with key customers through a focus on the delivery of regionally clinical relevant case studies, white papers, collateral etc.

• Be instrumental in identifying, cultivating and managing relationships with key clinical influencers within agreed accounts in partnership with the regional business Managers
• Support Marketing, if required, in the development of product campaigns, clinical guidelines, Clinical best practice, literature and product launches.
• Help secure attendance and support at conferences, study days, company events.

• Support other team members as appropriate (Distributor team, Marketing, Sales ,other)

• Provide feedback, if required following a field visit, so a support plan can be executed
• Attend MMS exhibitions, seek clinical information, attend appropriate lectures and report back key findings. Also, help and manage stand at the event.

Requirements

• Be available to work outside normal working hours/away from home as deemed necessary (above 50% of time on occasions)
• Attendance of relevant conferences/exhibitions
• Maintain and provide timely and complete reports of activity as required
• Maintain and share 6-week schedule in Outlook with Clinical, Marketing and territory Manager as well as the Regional Business Manager.
• Follow Company policies and procedures
• Other duties and responsibilities as assigned by the MMS National Clinical Manager /management team
• Language/s: Fluency in English (Speak, Read, write) A Local language will be beneficial.
• Ability to travel in defined geography 60% and International travel as and when required

Essential Qualifications &Skills

• Registered Nurse (preferable experienced or qualified Intensive care/ Critical Care Nurse)minimum 5 years experience
• Industry experience either medical technology / pharma environment
• Proficient in MS Office
• Excellent clinical knowledge and used to medical equipment.
• Preferable teaching/training experience. A strong desire to develop the skills and knowledge of others.
• Demonstrate good problem solving skills and approach in a planned and process orientated manner.
• Confident in giving presentations to small and large customer groups (internal and external).
• Demonstrates excellent communication skills that work effectively with all levels of customers both internal and external.
• Ability to handle multiple projects at the same time.
• Understand the local health system (acute care sectors in both public, private and Faith Based Organizations); knowledge of key customers; understanding & knowledge of medical procedures; understanding of procurement procedures.
• Must be well organized, able to prioritize appropriately and display good time management skills.
• Is able use IT as an aide to analyzing data, problem solving and effective communication.
• Must display high levels of self-awareness and maturity.
• A reliable and supportive team player, who is committed to and passionate about healthcare and the success of the MMS Infusion business.