Senior Manager, Safety & Security, Global Operations at Clinton Health Access Initiative

Responsibilities

 Safety and Security (60%)

• Manage the safety and security team in their day-to-day responsibilities, provide mentorship, and support staff’s long-term professional development
• Ensure CHAI’s global duty of care policies are effective, comprehensive, and coordinated across the organization’s leadership, country and program teams, and CHAI’s central support functions
• Travel security management across global operations including corporate travel management, tracking, and policy implementation, security briefings for high-risk country visits, and emergency travel support to staff and consultants
• Expert advisor to country and senior leadership on security management best practices, crisis management, and incident response, identifying company risks, and building resiliency, with an increased focus on high-risk environments
• Lead CHAI’s Crisis Management Team, ensuring clear communication lines, clarity of roles and procedures, and liaison with external security providers during critical incidents impacting staff or country operations
• Oversee the development, implementation, and knowledge management of global security policies and standards with an increased focus on training support for staff, including HEAT, Security Awareness, and Psychological First Aid
• Work closely with colleagues in the Global S&S Department to staff the S&S Duty phone and respond to incidents, including during weekend and evening hours
• Oversee the Safety & Security Department’s relationship with Safety Point People in-country members of CHAI leadership
• Oversee the Safety & Security Department’s work with country and global team colleagues to monitor and improve compliance with S&S global policies and guidelines

 Global Operations (40%)

• Lead budgetary development and financial oversight for global safety and security budget
• Support CHAI country start-up and scale-down operational activities, ensuring that all necessary stakeholders are effectively coordinated, and compliance requirements are met
• Oversight and relationship management with insurance brokers, medical and security assistance providers, and travel management, including reviewing and leading RFP processes
• Working across diverse stakeholders at CHAI, including country, program, support, and leadership, deliver diverse global operations support to work streams strategically and sensitively as needed
• Participate in CHAI’s Operations Leadership Team (OLT) meetings as needed

Qualifications

• Passion for CHAI’s mission and values
• University degree with a minimum of 8-10 years of relevant work experience in operations and/or security management
• Experience in an NGO setting, ideally with an international organization or global non-governmental organization
• Ability to work independently and effectively in a high-pressure, fast-paced environment and handle multiple tasks simultaneously with minimal supervision; set priorities, delegate, and work independently
• In-depth knowledge of security management and risk management
• Practical experience from work in, and knowledge of, the security environment in the regions where CHAI programs operate
• Experience managing and supporting colleagues with diverse backgrounds, cultures, and skills
• Fluency in English with e xcellent oral, written, and visual communication and presentation skills.
• Ability to communicate effectively with a culturally and geographically diverse group of employees at all levels.
• Professional experience should also include a track record of success in managing complex problems, situations, or programs.
• Demonstrated crisis management experience, including within a CMT and coordination with leadership
• Experience liaising with governmental and local authorities, including security networks
• Experience in developing organization-wide protocols and procedures and supporting implementation
• Excellent at mentoring, developing, and supporting direct reports and overall team health
• Relevant work experience in, or concerning conflict or post-conflict countries
• Demonstrated familiarity with ISO 31000 and Duty of Care principles