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  • Posted: Mar 25, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Cluster Marketing & Communications Manager

    Job Description

    Cluster Marketing & Communications Manager

    • Your leadership as the Cluster Marketing & Communications Manager will guide the Digital, Marketing and Communications strategies at Fairmont The Norfolk and Fairmont Mara Safari Club.

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

    • Serve as the hotels’ primary brand ambassador, ensuring that brand guidelines are in place and updated regularly as needed.
    • Develop and execute the hotels’ marketing and communication strategies, managing a direct team and working in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.
    • Build brand partnerships and generate consumer event activations at the property level.
    • Plan and execute multiple media events per year, ranging from restaurant launches, packages, media familiarization trips, etc….
    • Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on.
    • Plan and oversee the hotel’s advertising and promotional activities.
    • Develop promotional materials, which including printed and digital collaterals.
    • Liaise with the regional and corporate office on projects to support ACCOR regional campaigns and initiatives.
    • A key member of the crisis communications team of the hotels.
    • Develop and deliver insightful strategies and presentations to the hotel Executive Committee and business departments where appropriate.
    • Manage PR and relevant agencies for ad hoc projects and campaigns.
    • Update and regularly review all hotels’ restaurant and spa listings in both print and electronic media.
    • Work with ACCOR digital marketing teams to develop compelling consumer and media content.
    • Submit reports as required to the Dubai Regional Office (DRO) outlining return on investment (ROI) media awareness/coverage and key activities.


    Your experience and skills include:

    • Minimum 5 - 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
    • Excellent English written and verbal communication skills required.
    • Proficiency in Word, Excel, and Database management software.
    • The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills. 
    • Must be able to work well under pressure and manage stakeholder expectations of from each property.
    • University education preferred.
    • Experience with/contacts within UAE/Kenya media marketplace are an asset.
    • Arabic language and written skills is an asset.
    • Marketing and PR agency experience is an asset.
    • Understanding loyalty and customer relationship management.
    • Strong communication skills across variety of platforms and on all levels.
    • Market research capabilities for competitor reviews.
    • Outstanding English skills in written and verbal.
    • Dynamic and confident individual.
    • Good time management and prioritising capabilities.
    • Ability to work under pressure and tight deadlines.
    • Team player with positive attitude.
    • Strong attention to detail and the production of high quality work.
    • Should display personal drive to succeed and achieve.
    • Project management skills. 

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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