Collections and Recovery Officer at Mwananchi Credit Ltd

Role Summary:

The Collections and Recovery Agent will be responsible for recovering the allocated Non-performing portfolio and strategizing on returning the accounts to performing status, full recovery or exit for Mwananchi Credit Limited. Region: Nairobi

Qualifications:

• The incumbent must hold a Bachelor's degree in Business Management, Accounting, Finance or Business Administra- tion or a related field.
• 2 years of work experience in a financial institution as a debt collector will be an added advantage.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.

Desired Skills:

• Debt recovery - Keep track of outstanding debts.
• Ensure compliance with the company policies and regulatory requirements about collection and debt recovery.
• Problem-solving - Plan a course of action to recover owed money.
• Communication - Locate and contact debtors through structured field visits.
• Negotiation - Payoff deadlines and payment plans, and enforce remedial measures such as restructuring or legal action to be undertaken.
• Customer service - Negotiating with clients and coming up with suitable exit strategies for the allocated book. Solution-oriented - Identify gaps in the system and recommend solutions.