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  • Posted: May 25, 2026
    Deadline: May 28, 2026
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    To improve the livelihoods of rural smallholder farmers and micro entrepreneurs by providing wealth creating financial solutions
    Read more about this company

     

    Collections Officer

    Job Summary
    MAIN PURPOSE OF THIS POSITION

    • Following up defaulted, delinquent and written off loans in the institution to minimize credit risk loses in line with policy guidelines to achieve the company objectives.

    KEY DELIVERABLES FOR THIS POSITION (K.P.I’s)

    • Deliver Recovery Rating (plan vs actual)
    • Managed Risks for portfolio quality
    • Service Delivery
    • Customer Satisfaction

    KEY RESPONSIBILITIES

    • Implementing company procedures in line with policy guidelines to achieve departmental strategy goals.
    • Scheduling a recovery timetable based on list of bad loans provided.
    • Engaging and following up clients with bad debts to resolve arrears and recover the outstanding loan amounts in line with the Company’s delinquency escalation and debt recovery guidelines.
    • Carry out post recovery follow ups with the branch teams to ensure that the promise to pay agreements are honored by the clients.
    • Writing and submitting performance reports with recommendations for further management decisions.
    • Reporting on customer insight to contribute towards risk management while taking opportunity for creating new leads as a value addition process.
    • Identifying & recommending best practices for innovation to ensure new & improved processes, products and services.
    • Implementing service quality, customer excellence and change initiatives to achieve required business performance and culture.

    Requirements

    Job Specifications 

    Academic Qualifications

    • Diploma - Business Related qualification

     Relevant Experience

    • 3 years of relevant experience 

    Core Job Skills

    • Credit management skills
    • Interpersonal/Communication skills
    • Negotiation skills
    • Strategic influencing skills
    • Customer service skills
    • Relationship & Conflict management skills
    • Innovation skills

    Standard General Skills (Generic)

    • Communication skills 
    • Customer Service
    • Computer Literacy & application
    • Change Champion 

    Core Values/ Behavior

    • Integrity
    • Respect
    • Transformation
    • Passion

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Juhudi Kilimo on juhudi.seamlesshiring.com to apply

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    View All Vacancies at Juhudi Kilimo Back To Home
Average Salary at Juhudi Kilimo
KSh 49K from 15 employees
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