Collections Officer at Kleen Homes Security Services

Job Summary

Reporting to the Finance Manager, the incumbent will be responsible for managing the collection of outstanding debts from clients and customers.  You will contact clients and inform them of their debts, negotiate payment plans and ensure payments are made as soon as possible. You may also be required to recommend legal action when payments are not forthcoming.

Requirements

1. Proven track record of successfully managing customer relationships
2. Excellent interpersonal skills
3. Highly self-motivated
4. Strong verbal and written communication skills
5. Diploma in Credit Management, CPA/CCP or related course.
6. Minimum experience of 3 years
7. Has a proven track record of strong credit control management
8. High degree of integrity and professional competence and excellent leadership.
9. Good knowledge of credit control process
10. Strong analytical skills and able to meet strict deadlines.
11. Negotiation and influencing ability

Key Responsibilities

1. Debt Collection management & Credit control
2. Co-ordinate debt collection procedures and mechanisms
3. To ensure all company services delivered on credit are collected timely and within the agreed payment terms.
4. Provide for negotiation of payment plans in case of difficult in payments or overdue accounts
5. Ensure that high risk marginal accounts especially those likely to get into financial difficulties are identified and appropriate corrective action take to minimize financial risk
6. Provision of realistic targets consistent with acceptable Collection ratios and estimates of revenue set in the Annual budget.
7. Recommending legal action against debtors when necessary.
8. Involvement in Credit Policy implementation
9. Ensuring highest quality of service is delivered to the client
10. To vet through invoices raised and ensure their completeness in terms of attachments
11. To ensure that invoices are dispatched by company driver, self, or by a contracted agent.
12. To follow up payment from individuals, corporate customers
13. To hold meetings with clients in the follow up of payments and for maintaining good working relationship.
14. Debtor’s reconciliation.
15. To maintain working papers and a filing system for all debts being followed.
16. To prepare daily, weekly and monthly credit control reports.
17. To make proposals where necessary for keeping debtors’ figure as low as possible.