Commercial Officer at Tavevo Water and Sewerage Company Limited

Ref: TVO/06/2023/007

DUTIES AND RESPONSIBILITIES

• Collect debtors and customer disconnection list from your supervisor.
• Promptly collect customer contact information record and submit report to your supervisor and customer care officer.
• Advise customer to visit or contact customer care office to update customer account details.
• Request and record customer payments receipts and confirm with office.
• Undertake disconnection and or reconnections as per approved disconnection and or reconnection list or as shall be instructed by your supervisor.
• Undertake and record cut off or turn on meter readings according to the prescribed format and submit report.
• Record in the approved prescribed format, collect and return all disconnected water meters as shall be directed by the supervisor.
• Collect approved new connection list and reconnection list and water meters and connect or reconnect as shall be instructed by your supervisor record and submit report.
• Collect and deliver demand notices to defaulters
• Promptly record and report suspected underground leaks and other visible leaks
• Promptly report on suspected illegal connections, water theft or meter tampering including but not limited to tampered seals, meter reversals, etc.
• Ensure, operationalize and observe approved occupational safety and healthy rules and guidelines reporting any breach to head of human resource department through human resource officer.
• Prepare and submit ad-hoc and or monthly, quarterly and annual reports submit to your supervisor for management decision
• Prepare and submit report in the prescribed format after every assignment on any issues, observed challenges, conclusion of findings and recommendations.

Personal Specifications
For appointment to this grade, an officer must have: -

• A Diploma in Marketing, Business Management, Business Administration or an equivalent certificate from a recognized institution.
• At least three (3) years of experience as a commercial officer
• Good communication and interpersonal skills
• Demonstrate a high customer-focus attitude