Commission Sales Agent-Nairobi at Centum Real Estate

Job Summary

• The Commission Sales Agent is responsible for independently originating qualified prospects through personal and professional networks, referrals, partnerships, digital channels, activations, and direct business development, and converting these opportunities into completed property sales. The role is primarily focused on bringing incremental, self-generated business to support the achievement of the company's sales objectives.
• The Commission Sales Agent acts as a brand ambassador for the company and is expected to leverage established personal, professional, corporate, regional, diaspora, referral, and digital networks to expand market reach and drive property sales. Any company-generated leads assigned to an agent, where applicable, will be managed in accordance with the approved lead-allocation policy.

Key Responsibilities

Lead Generation & Business Development (Core Focus)

• Independently identify and pursue prospective clients through personal and professional networks, referrals, social media, corporate and professional relationships, regional/diaspora networks, exhibitions, activations, and direct marketing initiatives.
• Generate self-sourced qualified leads for the company's products and developments and register all prospects promptly in the approved CRM/lead-management system.
• Build and maintain a robust self-generated sales pipeline, with clear next actions and regular follow-up through to closure.
• Develop strategic relationships with potential buyers, investors, brokers, and referral partners.
• Continuously seek new business opportunities to increase sales volume and market reach.
• Participate in property exhibitions, roadshows, launches, and networking events.

Property Sales & Revenue Generation

• Market and promote the company's properties to prospective customers.
• Conduct sales presentations and communicate product features, benefits, and investment opportunities effectively.
• Guide clients through the property purchasing process.
• Achieve approved monthly, quarterly, and/or annual sales and revenue targets applicable to the commission-agent engagement.
• Negotiate within approved company guidelines to facilitate transaction closure.
• The Agent has no authority to bind the company, vary approved prices or payment terms, promise discounts or incentives, or make representations outside approved sales materials and written company approvals.
• Support clients through the reservation, booking, and payment process.
• Follow up on all leads to maximize sales conversions.

Client Relationship Management

• Build long-term relationships with clients and investors.
• Provide professional, timely, and accurate information regarding products and developments.
• Maintain regular communication with prospective buyers throughout the sales cycle.
• Address customer concerns promptly and escalate issues requiring further intervention.
• Foster customer satisfaction to encourage referrals and repeat business.

Sales Process Coordination

• Facilitate the completion and submission of customer documentation.
• Coordinate with Sales Administration, Finance, Legal, and Customer Experience teams to ensure smooth processing of transactions.
• Track transaction progress and communicate updates to clients.
• Ensure compliance with company sales processes and procedures.
• Protect customer and company information, maintain confidentiality, and use company brands, marketing materials, digital content, and customer data only in accordance with approved company policies and instructions.
• Register prospects in the approved CRM/lead-management system before or immediately upon substantive engagement, in accordance with the lead-registration and lead-ownership policy, to support transparent attribution and commission eligibility.
• Maintain accurate records of leads, client interactions, and sales activities in the approved CRM/lead-management system to establish lead ownership, prevent duplication, and support transparent pipeline management.

Market Intelligence

• Monitor competitor activities, pricing trends, and emerging market opportunities.
• Gather customer feedback and market insights.
• Share intelligence with management to support sales and marketing strategies.
• Recommend opportunities for business growth and customer acquisition.

Key Performance Indicators (KPIs)

• Number of self-generated qualified leads registered and accepted in accordance with the company lead-management policy.
• Number of site visits and client meetings conducted.
• Sales conversion rate.
• Number of units sold.
• Revenue generated.
• Growth, quality, and activity levels of the agent's self-generated pipeline, including CRM/lead-registration compliance.
• Customer referrals generated.
• Customer satisfaction levels.
• Timely submission of sales documentation.
• Collection of qualifying deposits and customer payments within agreed timelines, in line with the applicable commission policy.

Qualifications & Experience

Academic Qualifications

• Diploma or bachelor's degree in business, Marketing, Sales, Real Estate, or a related field.
• Professional training in sales and customer relationship management is an added advantage.

Experience

• Minimum of 1-3 years' experience in sales, marketing, business development, or customer-facing roles is desirable; demonstrable ability to independently originate and convert business will be a key consideration.
• Experience in real estate sales is an added advantage; an established personal or professional network capable of generating qualified property prospects is highly desirable.
• Demonstrated ability to generate leads and close sales.
• Experience working in a commission-based or target-driven environment is desirable.

Skills & Competencies

• Excellent selling and negotiation skills.
• Strong networking and relationship-building abilities.
• Strong communication and presentation skills.
• Self-driven and highly motivated.
• Results-oriented with a strong commercial mindset.
• Good customer service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Strong prospecting and lead-generation capabilities.
• Basic knowledge of CRM systems and sales reporting tools.
• High levels of integrity and professionalism.
• Disclose any actual or potential conflict of interest, including representation of competing property offerings where applicable, in accordance with the terms of the commission-agent engagement.
• Ability to leverage an established network to originate incremental business for the company.

Remuneration Structure

• Competitive commission payable on qualifying completed property sales in accordance with the approved company commission policy, including the applicable conditions for earning and payment of commission.
• Performance incentives may be offered based on achievement of sales targets.
• Commission eligibility is subject to valid lead attribution, compliance with approved sales processes, and receipt of the qualifying customer payments specified in the applicable commission policy.
• Only specifically pre-approved business development expenses may be reimbursed in line with company policy; routine operating and prospecting expenses remain subject to the terms of the commission-agent engagement.

Career Growth Opportunities

• Sales Executive
• Senior Sales Executive
• Assistant Sales Manager
• Sales Manager