Communication and Client Relations Officer at Devimpact Institute

Key Responsibilities:

• Review and respond to the training registrations.
• Send confirmation emails and relevant information to registered participants.
• Serve as the point of contact for client inquiries via email, WhatsApp, phone, and social media, ensuring timely and professional responses.
• Provide timely responses to participants' questions about training schedules, venue details, and program content.
• Assist in managing and maintaining client databases, ensuring that all client information is up to date and accurate.
• Schedule client meetings, follow up on client requests, and ensure a seamless client experience throughout all stages of engagement.
• Coordinate with various departments to resolve client issues and provide real-time solutions where necessary.
• Manage clients’ logistics including hotel bookings, visa processing and airport transfers.
• Support clients’ local tour visits and site seeing to enhance their experience.
• Follow up with clients after the training to gather testimonials, address any concerns, and maintain positive relationships for future engagements.
• Maintain and update internal documentation and records related to client communication, event planning, and administrative functions.
• Carry out business development and foster new partnerships.

Qualifications and Skills:

• Education: A Bachelor’s degree in Communication, Marketing, Public Relations, Business Administration, or a related field.
• Experience: At least 5 years of experience in communication, client relations, or administrative roles, preferably in a training, research, or consulting environment.
• Communication Skills: Exceptional verbal and written communication skills with the ability to interact with clients and internal teams professionally.
• Customer Service: A customer-centric mindset with a proven ability to handle client inquiries, concerns, and feedback with empathy and professionalism.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM systems, email marketing platforms, and social media management tools.
• Teamwork: Ability to work collaboratively with different departments and external stakeholders.
• Problem-Solving: Ability to think on your feet and resolve issues quickly and efficiently.
• Business Development: Ability to foster partnerships and bring in new business.
• Detail-Oriented: Attention to detail in handling communications, event planning, and administrative tasks.