Communication Assistant at Family Media

Job description

Family Media is seeking an experienced and creative Communication Assistant who will be working closely with the Television, Radio, digital departments.

Duties and Responsibilities

Client & Account Management

• Oversee and coordinate the client onboarding process, ensuring a seamless transition and a positive experience.
• Compile, maintain, and distribute client logs, reports, and relevant documentation as needed.
• Track and follow up the collection of outstanding payments to ensure timely processing.
• Liaise with internal teams to ensure client mentions, advertisements, and promotions are scheduled and executed as per the order form.

Marketing & Brand Awareness

• Develop and maintain strong relationships with key stakeholders to enhance brand visibility and strengthen the company’s reputation.
• Coordinate and manage company merchandise for marketing campaigns, promotional activities, and corporate branding efforts

Event Planning & Coordination

• Plan, organize, and oversee company events, ensuring all logistics and execution run smoothly.
• Represent the company at events, conferences, and networking opportunities, serving as a spokesperson when required.

Sales & Business Development

• Assist the sales team in lead generation, client outreach, and promotional efforts to drive business growth.
• Collaborate on sales strategies and initiatives to enhance customer engagement and maximize revenue opportunities.

Customer Engagement & Support

• Handle and respond to audience inquiries, feedback, and requests across various communication channels.
• Ensure timely, professional, and customer-focused responses to maintain high levels of client satisfaction and engagement.

Administrative Duties

• Supplies Management: Monitor and maintain inventory levels, process orders, and ensure the timely receipt of office and promotional supplies.
• Documentation & Meeting Coordination: Attend meetings, take minutes, track action items, and maintain organized records of important documents.

Requirements and skills

• Minimum 2 years experience in public relations and marketing.
• Exceptional verbal and written communication skills
• Have experience in event planning and account management
• BA degree in Marketing, Advertising, Communications or a related discipline