Conflict Resolution Officer at UN Ombudsman and Mediation Services (UNOMS)

Responsibilities

Within limits of delegated authority and abiding by the principles of UNOMS, the Conflict Resolution Officer will be responsible for the following duties:

• Provide conflict resolution services to staff members and other personnel from the Resident Coordinator System with access to the Office of Ombudsman and Mediation Services with a view to resolving any workplace concerns they bring to the Office. Conflict resolution service may entail: option discussion, facilitation of dialogue; conflict coaching; shuttle diplomacy and referrals. The handling of cases is guided by ombudsman principles: of confidentiality, independence, neutrality and impartiality.
• Provide support to mediation processes under the guidance of the Regional Ombudsman and other Senior Officers as applicable. Liaise with the components of the administration of justice system and other stakeholders as needed.
• Provide systemic observations on factors underlying workplace issues in the Resident Coordinator System and support the Senior Conflict Resolution Officer (Systemic Issues) in further analysis.
• Undertake outreach missions as requested and provide conflict competence training to build capacity, enabling staff to constructively address conflicts.

Competencies

• Professionalism: Demonstrated professional competence in conflict resolution, seeking fair and equitable solutions to and prevention of employment related problems. Knowledge of alternate dispute and conflict resolution mechanisms. Knowledge of the Organization's human resources policies and procedures. Ability to network and maintain excellent relationships with a wide variety of partners and stakeholders. Ability to work in an international setting and operate effectively across organizational boundaries; respect for and understanding of diversity, including its impact on workplace issues and conflict and possible resolution. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Client orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

• An Advanced university degree (Master's degree or equivalent degree) in conflict resolution, law, administration, human resources, social sciences or related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

• A minimum of seven years of progressively responsible experience in conflict resolution, law, human resources, administration or social sciences is required.
• Experience providing conflict resolution or skill-building training is desirable.
• Experience working in the United Nations, or other similar international organization is desirable.

Languages

• English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.