Continuous Quality Improvement Officer at Centre for Health Solutions - Kenya (CHS)

CHS/HR/STP/CQIO/013/2023

Overall Job Function

Reporting to the Strategic Information Lead, the Continuous Quality Improvement (CQI) Officer will closely work with the program technical staff and the rest of the program implementation team to support teams to effectively develop, implement, document, evaluate and report quality improvement activities.

Key Responsibilities

• Oversee the establishment of quality improvement teams at facility level including QI technical working groups
• Provide mentorship and capacity building to QI focal persons enhancing their capacities to support strong facility QI teams through training on KQMH and KHQIF
• Review reported QI activities routinely and provide technical support on CQI models for health care delivery improvement including use of Plan Do Study and Act improvement methods
• Work with the program teams and health facilities to apply QI approaches to routine facility practices to bridge performance gaps
• Mentor facility CQI teams to strengthen capacity on CQI activities together in collaboration with sub county and county teams
• Coordinate documentation of QI projects for dissemination and sharing of best practices
• Assist the facility CQI teams to extract data after every improvement cycle, analyse the findings and recommend subsequent measures necessary to achieve set objectives
• Enhance the adoption of CQI dashboards and online CQI platform for robust monitoring of health indicators
• Review monthly/quarterly reports from supported health facilities and sites and provide immediate technical guidance and recommendations related to tracked indicators and outcomes
• Assist with the design and oversight of learning sessions to facilitate the scale up of quality improvement projects
• Work with the program teams to establish performance-monitoring system for tracking priority QI indicators
• Actively participate in compilation and submission of periodic performance and progress reports
• Oversee documentation, flag indicators that need improvement, discuss with team and guide initiation of quality improvement initiatives
• Any other duty as may be assigned by your supervisor.

Person Specifications

• A bachelor’s degree in a Health related field
• Master’s degree will be an added advantage
• At least five years’ experience in the public health sector and quality improvement work experience
• Knowledge of Continuous Quality Improvement (CQI) principles, practices, methods, and tools
• Ability to analyse QI data and identify trends and corrective actions
• Demonstrable knowledge and skills in implementation of QI interventions in the context of donor funded projects and management of QI data and databases
• Experience in data management and analysis, specifically in the area of public health/ healthcare
• Good facilitation, writing and decision making skills
• Proficient in Microsoft Office packages, report writing and presentation skills.