Contract Manager at G4S

Job Introduction:

Effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers is achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.

Role Responsibility:

Effective Management of the contract financial performance

• Drive revenue growth by Identifying new business opportunities in the sphere of operations through an integrated security solutions approach
• Demonstrate a thorough understanding of the competitor environment faced by the branch
• Gross Margin Management and implement cost saving controls
• Ensure Labour efficiency controls e.g. optimal establishment, overtime control, proper  billing by confirming the accuracy of the A-Register
• Ensure Overhead controls according to set targets
• Achieve Price Increases and contract profitability according to set targets
• Achieve existing revenue growth
• Assist debt management i.e. enforcing the credit policy

Efficient and effective operations management

• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
• Ensure that resources are optimally deployed
• Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
• Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
• Ensure that operators within the contract are properly equipped to handle assignments e.g. JDs, training, resources

Effective people Management

• Maintain excellent employee motivation , performance management and engagement
• Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
• Resolve disputes or disagreements promptly
• Proper allocation of staff to positions to fulfill contract requirements within the branch
• Ensure appropriate level of employee training and development
• Adhere to G4S rules, regulations and  procedures by the operators

Ensure maintenance of customer service levels

• Make  regular liaison and scheduled meetings with the customer
• Address customer requests and complaints promptly
• Reduce/ Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
• Ensure that all assignments in the branch have post instructions and emergency procedures
• Properly investigate incidents and recommend preventive measures
• Ensure that assignments within the contract are properly supervised
• Ensure that the staff deployed within the branch are properly trained and equipped to undertake assignments

Ensure Health and safety at work

• Appoint a Safety Champion, ensuring he or she has attended training
• Ensure that supervisors’ job specifications set out their responsibilities for safety
• Ensure that safety performance measurement and review is conducted in detail at Branch level
• Ensure that a positive safety culture is fostered and developed in their branches
• Ensure that all accidents, incident and near misses are reported and investigated
• Pursue discipline and rewards policy that punishes very poor safety practices, but rewards good safety practice by putting them up for values awards to the MD/HRD.
• Ensure the safe operation of equipment

The Ideal Candidate:

Knowledge and Qualifications

• A degree in Business Management or any other relevant qualification
• Understanding of the Kenya market and legislation,
• Five years experience in operations dealing with people

Technical Skills

• Financial acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating