Control Room Manager at Opticom Kenya Limited

PURPOSE OF THE ROLE

The Control Room Manager is responsible for managing all facets of Control Room operations, including management of Control Room Operators, whilst overseeing the core duties of the Control Room in identifying, assessing, and coordinating a strategic response to security and emergency situations.

The role is responsible for the ongoing development of all technologies pertaining to the Control Room. The role will also be responsible for reviewing and sourcing the latest technologies to enhance company capabilities in protecting the clients from any criminal, protest, terrorist, and reputational threats.

Core Responsibilities

Leadership and Team Management

• Lead the control room team to ensure efficient and effective operations.
• Conduct performance appraisals, provide coaching, and encourage professional development.
• Foster a positive and high-performing team environment.

Operational Excellence

• Oversee the delivery of control room services and meet all key performance indicators (KPIs).
• Ensure smooth operation of all systems, identify and troubleshoot issues, and implement corrective actions.
• Develop and implement security policies and procedures to mitigate risks for internal and external clients.
• Conduct regular security and safety risk assessments.
• Maintain compliance with all relevant laws and regulations.

Communication and Collaboration

• Communicate effectively with the control room team, management, and other departments.
• Build and maintain strong relationships with frontline staff, management, contractors, and service providers.
• Work collaboratively with facilities, collections, events, and visitor services teams.

Reporting and Improvement

• Generate reports on control room activities and performance.
• Recommend process improvements to enhance efficiency and effectiveness

Skills and Qualifications

• Education: Degree in Security Management or a relevant security field.
• Leadership: Proven ability to provide strong people leadership in a complex environment, fostering a positive team culture, staff development, and teamwork.

Experience:

• 10+ years of experience in a security control room environment, ideally within a high-profile or high public visitation site with a large number of cameras and systems.
• Experience in delivering security services in high-threat environments, including handling various security incidents and liaising with external agencies.
• Proven experience in investigating security and terrorism-related incidents.

Security Knowledge: Thorough understanding of the Workplace Surveillance Act and relevant laws regarding CCTV operations and organizational CCTV policies.

Technical Skills: Intermediate to advanced computer skills, including strong administrative and report writing skills (procedures and policy development).

Other Skills:

• Ability to work under pressure and operate multiple systems in a high-pressure environment.
• High attention to detail with the ability to solve problems requiring complex situation analysis.
• Ability to make sound decisions in complex situations that could impact building safety and security.
• Ability to work 12-hour shifts on a 24/7 rotating roster.