Rider Supervisors - Operations at Nexus Staffing Solutions

We are recruiting on behalf of our client, a reputable private security services provider, for competent, disciplined and results-oriented Rider Supervisors - Operations.

The successful candidates will be responsible for supervising security personnel across assigned areas, ensuring proper deployment and manning of security assignments, maintaining operational standards and enforcing compliance with company procedures and client assignment instructions.

The role requires individuals with practical experience in private security operations, strong supervisory capabilities and the ability to respond effectively to operational challenges while maintaining discipline and professionalism among security personnel.

Key Responsibilities

• Ensure proper manning and deployment of security officers during assigned shifts within the designated area of responsibility.
• Introduce new security guards to clients during leave swoops, replacements and other deployment changes.
• Conduct assignment induction and On-the-Job Training (OJT) for newly deployed security personnel.
• Ensure security officers understand and comply with assignment instructions before deployment.
• Monitor and maintain high standards of turnout, appearance and professionalism among security personnel.
• Supervise security officers and ensure they maintain discipline, tact and adherence to company standards.
• Take immediate, firm and fair corrective action in cases of misconduct or infringement of company policies and procedures, escalating matters where necessary.
• Ensure security officers at assigned posts complete and sign the Daily Checklist.
• Monitor operational performance and address deployment or assignment-related challenges promptly.
• Maintain effective communication with security personnel, clients and management regarding operational matters.

Minimum Requirements

• KCSE certificate with a minimum grade of C Plain.
• At least three (3) years working experience in a private security firm.
• Good verbal and written communication skills.
• Demonstrated supervisory and team coordination abilities.
• Strong problem-solving and decision-making skills.
• Ability to manage, guide and discipline security personnel professionally.
• High levels of integrity, responsibility and professionalism.
• Ability to work under pressure and respond effectively to operational challenges.