Control Room Operator at Accurex Leadership and Management Consultants Ltd

Job Description

Our client a security technology based company is looking to hire a highly skilled and experienced Control Room Operator to provide support to the company’s daily operations and deliver high standards of service to customers, management and staff.

Main Duties and Responsibilities

• Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems.
• Serve as the liaison between all departments and the Security Department.
• Handle complaints and unusual/critical event information to the appropriate personnel immediately.
• Ensure accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods).
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment.
• Complete ‘task work orders’ for all reported maintenance needs
• Inform (without delay) the relevant personnel of any missing, damaged, inoperative equipment or communications, alarm, CCTV, or other systems
• Detect, analyze and alert relevant personnel regarding any adverse conditions to the corporation and its employees.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitor and respond to all security/life safety system alarms.
• Control and monitor the two-way communication systems.

Qualifications and Experience

• Diploma in a security related field.
• At least 2 year verifiable experience in a security command or communications center.
• Proficient computer skills including Microsoft Office.
• Excellent oral and written communication skills.
• Ability to work in a team environment.
• Ability to multitask.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Ability to remain calm and professional under stress.
• Must be physically fit.