Control Tower Analyst at Maersk Line

The Control Tower Analyst is responsible to drive agility respond to exceptions, proactively monitor cold chain integrity during the container journey and help drive efficiencies through better planning on the LT journey as well as follow up while unit is on water.

Key Responsibilities:

• RCM real time temperature tracking for all inland cargo moves including Temperature recording at different milestone; stuffing point, journey midpoint and arrival at depot/port
• Ensure reefer shipments documentation and operational tasks in GCSS/RKEM are timely closed to enable a seamless delivery. Look out for missing shipping instructions, missing VGM, RKEM/GCSS discrepancies etc.
• Monitor the shipments across the shipment journey to ensure no shut outs/Rollings/short shipments.
• Exception Management and Corrective actions during cargo inland move include-Genset and equipment functioning tracking for on/off and failure and corrective actions also temperature/atmosphere of the reefer shipments. Flagging with RCM team those with very high/low values from set point
• Ensure transit time compliance and include journey plan management and truck rerouting to ensure shipment delivery on time avoiding shut outs/Rollings/short shipments
• Coordination and compliance of movement /transition of trucks from Alpha depot to port after genset unplugging
• Coordinate and action solutions for exceptions during arming and release of units from customer packhouse for onward delivery.
• Monitor and follow up on non-compliant or missing communication events relating to inland moves
• Proactively monitoring temperature/atmosphere of the reefer shipments. Flag with RCM team those with very high/low values from set point
• Data analytics-Report/updates, updated weekly reports and distribute to all CX stakeholders
• Ensure product delivery for CCL shipments is updated in GCSS to avoid revenue leakage
• Corrective actions, and escalations for all the inland moves. Working closely with all stakeholders to provide the best supply chain solution, actively supporting the agreed savings targets for the business unit
• Working closely with all stakeholders to provide the best supply chain solution, actively supporting the agreed savings targets for the business unit
• Cost compliance include Genset allocation between Maersk owned and 3rd party to optimize Maersk genset utilization, and monitoring fuel usage during inland moves

Key Deliverables:

• Temperature compliance
• Compliance with company business norms, terms, and conditions
• Risk assessment and management
• Excellent service delivery and client rapid client responsiveness
• Proactive and prompt communication to stakeholders
• Improved service delivery, directly contributing to business performance
• Compliance with respective statutory regulations such as customers, shipping regulations and relevant legislative provisions.

Role Related Competencies (Skills and Abilities):

Min Qualification: Undergraduate in Business or related field

• Good communication skills
• Experience in logistics industry
• Stakeholder Management
• Customer orientation
• Collaboration

Role Related Desired Qualities:

• Conceptual and strategic thinking
• Good communication skills
• Good collaboration skills
• Ability to drive and deliver results
• Analytical ability and problem solving
• Attention to detail
• Ability to work with minimal supervision