Controller. GSE Maintenance at Kenya Airways

Purpose

Responsible for ensuring the effective deployment of GSE workshop capabilities for the cost-effective provision of both ad-hoc and planned maintenance services at Station based ground handling.

Responsibilities

Policies and Procedures:

• Ensure compliance with all regulatory requirements, policies, processes, procedures, organization standards and local procedures is achieved so that work is carried out in a controlled and consistent manner.

Safety, Quality & Environment

• Promote and maintain a positive safety culture, healthy, secure and cost-effective operations for Kenya Airways and ensure compliance with the relevant industry/legislative requirements, GSE manufacturers’ requirements and company procedures.
• Constantly review, monitor and adopt reasonable measures to improve quality, safety and minimize risk and hazards within GSE workshops
• Assist GSE manager to perform risk assessments and maintain the GSE risk register.
• Identify and report hazards, near misses, incidents and accidents.

Day to Day Operations

• Ensure the provision of cost-effective maintenance services of all ground handling equipment and motor vehicles in NBO and MBA.
• Provide maintenance services to the standards required by ground handling operations to ensure safe, serviceability and availability of equipment to end users.
• Control, monitor and continuously report the cost-effective deployment of maintenance resources to improve efficiency and reduce cost.
• Develop and implement a planned maintenance program that monitors and reports equipment defects, performs root cause analysis and undertakes corrective measures.
• Control inventory in liaison with the relevant department with the aim of optimizing their related costs.
• Coach and support the GSE Technicians to ensure effective delivery of quality service and to drive a continuous maintenance improvement program.
• Establish effective communication channels with all internal customers, external suppliers and key stakeholders to determine needs and respond to queries.
• Develop, analyze, manage and track the GSE corrective measures plan for failures identified.
• Ensure that all the required current operations manuals, publications and any other related documents needed to conduct GSE maintenance operations are available and that all GSE staff have:
  • Received and acknowledged
  • Comprehensively understood the content
  • Implemented the standards as recommended/documented
• Examples of these manuals include- Current versions of applicable KQ operational manuals, manufacturer publications, current JKIA emergency response plan (AEP) and any other related documents.
• Identify deviations in the published GSE procedures and establish local procedures and document them in the Local Station Manual (LSM) whilst ensuring conformity and currency with all regulatory requirements, organization standards, policies and procedures.
• Ensure adherence of all KQ and manufacturers documented standards by all GSE staff, and all other service providers.
• Support hub planners and implementers to enhance efficient rationalization, provision of resources and staff rotation.
• Maintain equipment records / history to the required standard.
• Attend operational meetings as and when required.
• Champion and ensure implementation of KQ WAY best practices at the workshops

Skills

• Computer literate
• Excellent communication and interpersonal skills
• Ability to lead, guide, motivate a team and make decisions.

Qualifications

• Engineering Degree, BSc / B.Tech Mechanical or related discipline experience Or Higher National Diploma (HND) in Mechanical/Automotive Engineering or related discipline.
• 3– 5 years minimum experience in planning/managing maintenance service delivery in mobile plant/equipment environment
• Knowledge of Analytical / Systematic approach processes
• Knowledge of inventory control systems
• Experience in human and material resource management

Additional Information

• Customer – service focused and hospitable
• High integrity
• Displays maturity and is well-groomed
• Team-player
• Cross – cultural sensitivity
• Self-driven and proactive
• Confident and decisive
• Result – oriented
• Safety conscious
• Creative and innovative
• Revenue and Cost – conscious
• Ability to work well under pressure in a demanding customer environment
• Technical awareness
• Analytical skills
• Well informed and vast knowledge of current affairs