Controller at Securex

Job Summary 

Securex Agencies (K) Limited is seeking to recruit a Controller for our Eldoret Branch. The Controller will be responsible for ensuring 24/7 focal points for all security coordination and communication as directed by the Security Specialist and Security Focal Points.  

Duties and Responsibilities 

• Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points.
• Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents. 
• Serves as the command-and-control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.
• Operates all emergency communications equipment including UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking systems and cell phones. 
• Frequent, proactive monitoring and tracking of all client and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell phone checks with the drivers. 
• Monitors the CCTV system for the country Office and acts as an initiator for shelter-in-place and lock-down protocols. 
• Conduct daily checks to ensure that all client’s security monitoring, tracking and operating systems are functional and report any faults to the client’s Security Specialist.
• Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.
• Providing customers with the organization’s service and product information.
• Completing call notes and call reports as necessary and updating them.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Give feedback to the client on complaints.
• Conduct periodic equipment inspections and routine tests to ensure that operations standards are met.
• Update all monthly reports and share them with the head of the department on a monthly basis as per the deadlines issued. 

Minimum Requirements and Competencies 

• Bachelor’s degree in Information Technology, Security Management, or a Business-related field.
• Diploma/Certificate in any Customer Service course.
• Minimum of 3 years experience working in a busy Call Centre within a commercial business setting. 
• Tech-Savvy, well conversant with Microsoft Office, Excel and PowerPoint and capable of quickly learning new software applications.
• Proficiency in the use of social media platforms, and multiple communication equipment such as HF, VHF, UHF Radios, satellite phones etc.
• Ability to multitask.
• Report writing experience.