Coordinator, Dental Services at Aga Khan University Hospital

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will be responsible for creating and monitoring systems and procedures to streamline operational and financial management of the dental units.

Responsibilities:

• Plan, organize, control and lead the operations of all Dental Units on a day-to-day basis
• Consult with the COO and Operations team to address problems and suggest solutions to the problems
• Monitor and maintain Dental budget
• Organize and oversee supply purchases, equipment upgrades and operational expenses and ensure all equipment’s are well maintained
• Contribute to short and long-term organizational planning by addressing Global Dental Strategies, capabilities and remediation plans
• Handle patient/client complaints and take appropriate action based on assigned authorities to address their concerns, in order to increase patient satisfaction and loyalty.
• Visit all dental clinics to evaluate the performance of staff as per all the applicable policies and procedures and submit report for every quarter
• Determine staffing needs, participate in staff recruitment, orient new employees, and oversee performance management
• Oversee the Internal Controls of the Dental Units in liaison with the Finance Department
• Conduct Market Research to identify new opportunities for growth in the dental field
• Collaborate with the Marketing Department in the development and implementation of marketing plans and promotional initiatives for Dental Unit
• Prepare operational performance reports to enable evaluation of the performance of Dental Unit
• Update and revise SOPs to effectively carry out the goals and objective of Dental Services.
• Plan and coordinate the development and implementation of new Dental Units

Requirements:

• Diploma in Dental Hygiene or its equivalent or
• Degree in Management / Business Administration /Finance
• 5 or more years’ experience in clinical or administration position in a healthcare institution
• Excellent Customer service skills
• Demonstrates Leadership skills