Corporate Communication and Public Relations Officer at Insurance Regulatory Authority (IRA)

Job Specifications

The duties and responsibilities will entail:

• Assisting in implementing the IRA communications & Customer relations policies, strategies, procedures and plans.
• Assisting in planning and implementation of all of the Authority’s internal and external communications and promotional programmes.
• Assisting in identifying events that can enhance IRA’s image or can be used to reach many publics and coordinate IRA’s participation in the same.
• Assisting in managing the Authority’s media relations, including organizing press conferences, coordinating media coverage, and responding to media inquiries.
• Assisting in monitoring and analyse media coverage and public commentary, including traditional and social media, and provide regular reports and recommendations.
• Assisting in managing and updating content on the IRA website and other digital platforms to ensure accuracy, relevance, and timeliness.
• Assisting in organizing and managing press conferences, media coverage and respond to incoming media calls.
• Providing input for speeches, press releases newsletters, reports, journals, and other corporate communication materials and publications and any other presentations as required.
• Gathering information, write articles and edit newsletters, reports, journals and other publicity materials;
• Developing and maintain a database for distribution of IRA’s Information, Education and Communication (IEC) materials.
• Assisting in handling, resolution, and documentation of customer and stakeholder inquiries and complaints.
• Undertaking settlement of customer/ stakeholders queries and inquiries.
• Assisting in implementing and managing customer relationship management (CRM) systems to enhance service delivery and stakeholder engagement.
• Assisting in establishing, developing, and maintaining positive relationships with customers, industry stakeholders, and strategic partners.
• Receiving, recording, maintaining and analysing a comprehensive database of all complaints lodged with the Authority.
• Monitoring all public comments about the organization including social media.
• Undertaking photography and videography at IRA corporate events.
• Assisting in protocol management.
• Assisting in organizing the Authority’s planned events and functions.
• Administering and analysing questionnaires to customers.
• Assisting in administering and analysing customer satisfaction surveys and questionnaires and preparing analytical reports to inform management decisions.
• Assisting in implementing innovative customer service initiatives to keep abreast with emerging customer needs and expectations.
• Supporting implementation of the Authority’s Corporate Social Responsibility (CSR) initiatives and preparing reports.
• Preparing periodic reports on communications, media coverage, customer relations, and stakeholder engagement.

Person Specifications

• Bachelor’s degree in any of the following: Journalism, Mass Communication, Public Relations or equivalent qualification from a recognized institution.

OR

• Bachelor’s degree in any of the Social Sciences plus a Diploma in any of the following: Journalism, Mass Communication, Public Relations, or an equivalent qualification from a recognized institution.
• Graphic design skills is an added advantage.
• Proficiency in computer applications.

Competencies and skills

• Communication skills
• Interpersonal skills
• Report writing skills
• Presentation skills
• Conflict management