Country Manager, Kenya at Viamo

About the role

• You will be our representative in Kenya and a passionate leader within the Digital for Development movement. Your role is to drive impact, leading the development, sale, and launch of innovative and effective digital engagement campaigns that address some of the most intractable development challenges. You will ensure that every large development sector organization knows about Viamo’s latest solutions and you will supervise the delivery of Viamo’s work on our projects. 

What does success look like

• Impact: We measure unique individuals who meaningfully engage with our services and we track the behavior and frequency of these interactions.
• Bookings (In-country sales): We measure our success in a market by the number and financial value of new sales opportunities generated and contracts signed.
• Revenue: We measure the value of contracts acquired in each market and we track the timely and quality implementation of these projects.

Key Responsibilities

• Take the lead in creating impact and ensure that all Viamo staff are passionate and committed to creating impact through mobile
• Drive growth through in-country sales. You will lead the sale of Viamo's solutions in the development sector by proactively identifying prospective clients while also tracking and responding to RFPs with high-quality proposals and budgets.
• Work with development sector partners to design and launch effective mobile engagement projects; this includes building relationships, co-designing projects, preparing budgets, and establishing Viamo as a digital thought leader.
• Delight our partners with quality, timely execution of program deliverables.
• Supervise the management of the Viamo Platform (3-2-1 Service), expanding the content available, and developing strategic partnerships to ensure sustainability and increase impact for end users.
• Manage relationships with Mobile Network Operators to ensure the infrastructure and agreements are in place to connect with all mobile phones in the country.
• Represent the organization to national government agencies and ensure organizational compliance with national regulatory bodies.
• Spend at least 60% of your time on sales, with an approximation of ~15% on implementation, 15% on managing the Viamo Platform, and 10% on finance and administration)

Key Performance Indicators

• Impact: number of monthly active users and monthly user benefits on the Viamo Platform.
• Bookings (In-country sales): Margin value of contracts signed.
• Revenue: Execution & invoicing of program deliverables

Team and Reporting Structure

• Reports to Regional Director for East Africa
• Line manages: Dotted supervision of one Senior Program Manager and one Finance and Administration Officer.

Profile

Required

• Experience of 5+ years in any combination of social enterprise, INGO, Mobile Network Operator, ICT4D/ Digital for Development, donor or international implementer
• Entrepreneurial mindset and proven experience in co-developing ideas with partners, strong workshop facilitation skills, and experience in design thinking approaches
• Proven business development skills, proposal writing, and partnership building with a history of collaborative project development and submitting winning applications
• Measurable team management experience, including strong intercultural sensitivity, and a passion for unleashing the potential of your colleagues
• Project management experience, including reporting and budgeting; experience implementing USAID and other large donors--funded projects desirable
• Excellent problem-solving and interpersonal skills
• Demonstrated self-management, skills, adaptability, and resourcefulness
• Excellent written and oral communication skills in English. Swahili is highly desirable.
• Experience living and working in Kenya or other countries in East Africa.