CP Account Manager (SKIZA) (Fixed Term Contract) at Safaricom Kenya

Job Description

The role will report to Lead, Partner management. The role holder will assist in driving end-to-end support for partners of Skiza within Digital Products and Services, defining strong business development opportunities with content partners, responsible for managing a portfolio of key partner accounts, order management and fulfilment of partner driven queries within agreed SLA’s, delivering on annual music revenue through strategic partnerships and by driving incremental uptake of content services through relevant propositions.

The position is a fixed term one (1) year contract.

Responsibilities

• Manage content partner onboarding and contracting.
• Order management and Processing within set SLA’s. (Bulk orders, SMS Short codes, USSD, IVR, SDP service approval, Skiza Shortcuts etc.)
• Regular Internal stakeholder engagement on partner topics. E.g. Technology, Finance, Legal, Regulatory, Corporate Security, Enterprise, COPS.
• Manage an up-to-date partner contact database and KYC information. 
• Maintaining communication with partners on critical changes which impact day to day operations e.g. policy, tariff or tax structural changes. (PRSP and SKIZA Support Folder Management)
• Product development (Joint product design and development with content partners). 
• GTM execution on joint content propositions.
• Demand tracking on VAS products to front facing customer touchpoints and Overall NPS tracking on partner products and services.
• Implement remedial measures on errant partners who breach contractual obligations.
• End to End Partner Management.

Qualifications

Must have technical / professional qualifications: 

• Degree in Business or IT from a recognized University
• High level knowledge of Commercial knowledge.
• High level knowledge of MS Office applications coupled with presentation skills.
• Exceptional Interpersonal skills.

Functional Competencies:

• Commercial acumen
• Communication skills
• Presentation skills
• Critical and Analytical Thinker
• Product knowledge
• Client focused relationship management
• Time management
• Attention to detail