Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.
Thousands of retailers a...
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Capacity to recruit & manage clients including KYC, usage, retention and repayment
Managing customers directly and in liaison with the sales team to ensure:
Growth
Ensure they order the set number of SKUs and grow their SKUs per order
Ensure they grow Average Revenue Per User MoM
Ensure on-time repayment of credit with the capacity to escalate collections
Daily follow up of overdue invoices through phone calls and field visitations
Developing Pay plans / Promise to Pay database with elaborate follow-ups
Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
Handle all customer and agents complaints within the credit portfolio
Any other duties may be assigned
Qualifications
Diploma in a Business related course
Proven work experience in credit management
Good understanding of lending procedures & credit-related laws
2-4 years of credit experience
Be willing to regularly travel to customer sites
Have considerable experience with customer negotiations
Gmail
Yahoomail