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  • Posted: Sep 7, 2022
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary. Thousands of retailers a...
    Read more about this company


    Credit Admin and Collections Associate - Thika

    Key Responsibilities;

    • Capacity to recruit & manage clients including KYC, usage, retention and repayment
    • Managing customers directly and in liaison with the sales team to ensure:
      • Growth
      • Ensure they order the set number of SKUs and grow their SKUs per order
      • Ensure they grow Average Revenue Per User MoM
      • Ensure on-time repayment of credit with the capacity to escalate collections
    • Daily follow up of overdue invoices through phone calls and field visitations
    • Developing Pay plans / Promise to Pay database with elaborate follow-ups
    • Ensure a thorough KYC process by conducting a verification exercise for all new clients and capturing relevant information in systems for decision making
    • Conduct customer education to all new and existing clients to ensure adherence to Wasoko credit terms and communicate any changes in policy
    • Handle all customer and agents complaints within the credit portfolio
    • Any other duties may be assigned


    • Diploma in a Business related course
    • Proven work experience in credit management
    • Good understanding of lending procedures & credit-related laws
    • 2-4 years of credit experience
    • Be willing to regularly travel to customer sites
    • Have considerable experience with customer negotiations

    Method of Application

    Interested and qualified? Go to Wasoko on to apply

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