Credit Administration Officer at HEVA

Key Responsibilities

• Credit Application Processing:
• Process credit applications by reviewing submitted documentation and ensuring all necessary information is complete and accurate.
• Assist with the credit approval and disbursement procedures by coordinating with internal stakeholders.
• Track application statuses and follow up on pending or missing documentation tensure timely progression.
• Credit Risk and Compliance Support:
• Gather, verify, and organize credit information and documentation, including liaising with credit reference bureaus as needed.
• Assist in basic risk assessments by preparing preliminary data for further review by senior team members.
• Ensure that all credit administration activities adhere tregulatory requirements and Heva Fund’s internal policies.
• Loan Portfolio Monitoring & Collections Management:
• Actively manage relationships with borrowers tmonitor the performance of the loan portfolio.
• Oversee the collections process, ensuring timely collection of payments and following up on overdue accounts.
• Prepare regular reports on portfoliperformance, including detailed collections reporting, and escalate issues as necessary.

Reporting and Documentation:

• Maintain accurate records and documentation for all credit applications and related activities.
• Assist in the preparation of regular reports on credit operations performance, including application status, disbursement metrics, and loan portfolio performance.
• Support audits and compliance checks by ensuring that records areup-to-date and readily available.
• Stakeholder Coordination and Customer Service:
• Collaborate with internal teams—Finance , Grants , Programmes , Research ,Communications—tensure smooth and ecient credit processing.
• Provide timely responses tinquiries from clients, partners, and colleagues regarding credit applications, loan performance, and collections.
• Contribute ta customer-centric approach by ensuring clear and eective communication throughout the credit process.
• Additional Duties:
• Perform any other duties as assigned by the Investment Analyst or other senior management tsupport the overall objectives of the Investment Department.

Qualications Desired

• Bachelor’s degree in Finance, Commerce ,Accounting, Business Administration, or a related eld.
• Minimum of 3 years of experience in credit operations, credit administration, or a related role within a nancial institution.
• Sound understanding of credit policies, procedures, and relevant regulatory requirements.
• Experience in active relationship management, loan portfolimonitoring, and collections is preferred.
• Strong analytical, problem-solving, and organizational skills with keen attention to detail.
• Prociency in using credit management software and standard oce applications (e.g., MS Oce Suite).
• Excellent communication and interpersonal skills, with the ability twork eectively as part of a collaborative team.
• High level of integrity and professionalism, with a commitment tsupporting Heva Fund’s mission of sustainable and impactful nance.