Credit Administrator at G4S

Reporting to the Credit Administration Manager, the Credit Administrator is responsible for payment receipt, direct debit administration and customer service management..

Benefits:

1. Basic Salary
2. Pension Scheme
3. Medical Cover 
4. Group Personal Accident Cover

Main Responsibilities:

• Perform review of daily bank statements to identify payments that relates to account receivables and present to Supervisor in prescribed format for Remittance advises follow up
• Receipt Administration; allocate all account receivable receipts as per customer remittance advises verified by the Credit Administration Manager
• Perform receipts reconciliation between credit control collections sheets and ERP collections report on a daily basis
• Prepare daily allocations report and obtain approval of the same from Credit Administrations Manager
• Carry out monthly reconciliations at month closure date and present approved report within five days from the end month date
• Conduct direct debits receipts administration and run periodic (weekly) direct debit report to ensure that funds are allocated as per bank generated direct debit report
• Collate customer queries and assign appropriate staff within the department for quick resolution
• Provide feedback to both internal and external customers on queries raised within 24hrs
• Maintain tracker for customer queries and escalate overdue cases to departmental head to facilitate closure
• Track in and outflow of documents within and outside the department
• Maintain special filling system for key customers documents as well as other departmental administrative documents
• Monitor inter-departmental/units SLAs and ensure that optimum standard is maintained

The Ideal Candidate

Knowledge and Qualifications

• Bachelor’s degree in Business Management or Numerical Field
• Data Management Certification is advantageous
• Kenya market
• Kenya legislation
• Two to three years in payments and contract administration related assignment

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioural Skills – Support

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating