Credit & Collection Manager East Africa at Roche Kenya

Key Challenges

• Evaluate the creditworthiness of new and existing customers through analysis of financial statements, credit reports, and payment histories.
• Recommend credit limits and terms of credit based on thorough assessments.
• Manage high-risk accounts and make decisions on extending or withdrawing credit.
• Monitor accounts receivable balances and ensure timely collection of outstanding invoices.
• Develop and implement effective collection strategies to improve cash flow and reduce days sales outstanding (DSO).
• Handle major collection cases, negotiate payment plans, and resolve complex disputes with key accounts.
• Ensure compliance with company policies, industry regulations, and relevant local laws regarding credit and collections.
• Prepare regular reports on the status of receivables and collection efforts, maintaining accurate records.
• Promote a customer-centric approach in credit and collection activities, providing excellent customer service.
• Foster strong relationships with key internal and external stakeholders, respecting cultural differences and collaborating with the commercial team for effective collection support.

Who you are as our ideal candidate:

• You hold a completed Bachelors in Business Administration / Accounting / Finance or similar.
• You have accumulated at least 3-5 years experience in credit controlling with experience in ERP systems such as SAP or Oracle.
• You excel in relationship management, teamwork, and collaboration, demonstrating accountability and integrity in all activities. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and negotiation abilities. You should be open to continuous learning and capable of traveling both nationally and internationally as needed.