Credit Control - Ruiru at Brites Management

Duties and Responsibilities

• Credit Assessment: Evaluate new and existing customers' creditworthiness by reviewing credit applications, financial statements, and credit reports. Make recommendations regarding credit limits and terms based on risk assessment.
• Credit Policy Implementation: Implement and enforce credit policies and procedures to minimize credit risk and ensure compliance with company policies and regulatory requirements. Review and update credit terms and conditions as needed.
• Customer Invoicing: Generate and send invoices to customers accurately and timely. Monitor accounts receivable aging reports and follow up on overdue invoices through phone calls, emails, and other communication channels.
• Payment Processing: Process customer payments, including checks, credit card payments, and electronic fund transfers. Reconcile payments received with outstanding invoices and update accounting records accordingly.
• Collections Management: Proactively contact customers with past due balances to resolve payment issues and secure timely payment. Negotiate payment plans and settlements when necessary. Maintain accurate collections notes and records.
• Dispute Resolution: Investigate and resolve billing disputes and discrepancies in a timely manner. Work closely with internal departments, such as sales and customer service, to address customer concerns and facilitate resolution.
• Reporting: Prepare and analyze credit and collections reports, including aging analysis, collection forecasts, and bad debt provisions. Provide regular updates to management on the status of accounts receivable and credit portfolio performance.

Key Requirements Skills, experience and qualification

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in credit control, accounts receivable management, or a similar role.
• Strong knowledge of credit control principles, credit risk assessment, and collections techniques.
• Excellent communication and negotiation skills, with the ability to build rapport with customers and resolve conflicts diplomatically.
• Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Excel.
• Attention to detail and accuracy in data entry, record-keeping, and financial analysis.
• Ability to prioritize tasks, meet deadlines, and work effectively in a fast-paced environment.