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The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.
Job Overview/Summary:
Over the past years, the IRC has deployed an Enterprise Resource Planning tool built on Microsoft Dynamics 365 F&O, called Integra. As deployments conclude, the team involved is transitioning structure to focus on adoption and optimization. The ERP Adoption Lead will be responsible to lead this effort for the specified regions and offices, playing a significant role to coordinate and drive cross functional support. As part of the Integra team they will work closely with HQ and regional Functional Leads and with Country Program Senior Management Teams (SMTs) and Subject Matter Experts (SMEs) to drive improved adoption of Integra, alignment of processes towards best practice, and continuous improvement of Integra and operational processes. The ERP Adoption Lead will lead a team to focus on adoption through direct support to offices, proactive support measures, review and analysis of trends and metrics and implementation of projects relevant to the network they are overseeing. The role is critical in furthering IRC’s efforts to go beyond deployment of our ERP system and drive towards optimized system use to support program delivery.
The successful candidate will be a quick learner and a strong leader. They should have superb communication skills and be comfortable speaking in front of large groups, both in person and in a virtual context. They should have a customer service approach and be ready to support teams that are working through challenges. They should be comfortable with the functional and system processes that are managed through an ERP. The ERP Adoption Lead should be capable of identifying and escalating potential risks, comfortable with travel, and invested in the mission of the IRC.
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Working Environment
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