CS Core Support Engineer at Ericsson

About this opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will do

• Handle customer issues as dedicated support, 24x7
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Mentor Remote Service Gateway (RSG)
• Drive CSR review meetings with SDM
• Perform preventive maintenance
• Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability

You will bring

• Education: Bachelor’s degree in Engineering
• Minimum 5-8 years of experience
• Domain experience:
  • CS Core domain resource with hands on experience of following Ericsson products:
  • MSS domain MSC-S, M-MGW, STP/IP-STP, APG43 Linux and BSP Platform
  • UDM Domain nodes covering CUDB, HSS-FE, HLR-FE, EIR-FE, UPG
  • Able to manage the parameter and configuration changes with impact analysis on IMS and MSS Nodes. Subscriber data management in UDC architecture
  • Mobile Call flows and Protocols understanding, VoLTE call flows, CS Fallback procedure
  • Troubleshooting SIP and Diameter protocols handling
  • Understanding of Cloud/Virtualization concepts and handling VNF
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skill
• Working with people
• Applying expertise & technology