Customer Engagement - Graduate Trainee at Pawa IT Solutions

Key Responsibilities:

• Lead Generation & Qualification:
• Assist in identifying potential leads through online research, email outreach, social media and referrals.
• Support preliminary lead qualification under the guidance of the Customer Engagement Specialist.
• Conduct basic research on prospective clients’ business needs, industry trends and potential challenges.
• Sales Process & Client Interaction:
• Assist in outreach efforts, including drafting emails, scheduling follow-ups and setting meetings.
• Support preparation of sales materials, product demos and client presentations.
• Engage professionally with clients to address simple inquiries and route complex questions to the appropriate team members.
• Product Knowledge & Market Awareness:
• Learn and maintain foundational knowledge of Pawa IT’s cloud solutions portfolio.
• Stay informed about trends in cloud computing, digital transformation, and industry shifts.
• Share insights with the Customer Engagement team on customer needs and market observations.
• Collaboration & Reporting:
• Support maintenance of CRM systems by updating lead and pipeline information.
• Collaborate closely with the Customer Engagement Specialist on ongoing projects and client engagements.
• Participate in team meetings, training sessions and knowledge-building activities to improve skills continuously.

Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology or a related field.
• Strong interest in cloud technology, digital transformation and customer engagement.
• Excellent verbal and written communication skills.
• Basic understanding of sales processes or a strong willingness to learn.
• Ability to work collaboratively in a team setting and adapt to a fast-paced environment.
• Familiarity with Google Workspace (Gmail, Docs, Sheets, etc.)
• Exposure to CRM tools (e.g., HubSpot, Salesforce) is an added advantage.
• Interest in Device Management tools (e.g., Kandji) is a plus.
• Fluency in English (written and spoken) is required.