Customer Experience Agent at ShopIt Store

Job Responsibilities

1. Serve clients on all modes of engagement i.e messages, calls, social media and face-to-face.
2. Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
3. Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
4. Respond to all requests for quotations sent through all modes of engagement.
5. Ensure clients' issues and complaints are addressed speedily and effectively.
6. Handle after-sale-related queries such as warranty.

Requirements

• Must be willing to work on commission.
• Proficiency in oral AND written English.
• Must be a proficient computer and internet user.
• Must be willing to work six days a week. (Monday – Saturday).