Customer Experience and Administration Representative at Olivado EPZ Limited

Reports to Business Analytics Manager

Responsibilities and Duties

• Receive, send and record all phone calls, emails and SMS sent on behalf of and to the company.
• Attracts potential farmers by answering product and service questions and suggesting information about other products and services such as Orchard management services.
• Receive and record any complaints from farmers and other stakeholders and assign the action point to the responsible action owners and reviewers.
• Provide current and any updates on payments and harvest; provide farmers statements. Communicate any issues urgently to the business analytics manager.
• Prepare, print and issue farmers statements on a regular and timely basis.
• Update competitor and price matrix reports.
• Work with Field technical officer to resolve any field, compliance and technical farmer related issues.
• Work with team to assist the field team to make the most efficient.
• Administrative work for all the departments in the organisation based on needs and availability
• Any other duties assigned by the line manager.

Education and Skills

• A certificate in human behaviour, organisation behaviour.
• Fluent in Kikuyu, Swahili and English