Customer Operations Manager at Ericsson

What you will do

• Handle the delivery portfolio as well as communicate and follow up on dependencies between projects
• Monitor, direct, and support the delivery portfolio as well as ensure that delays in projects that may impact others in the portfolio are communicated
• Handle customer and Internal Engagement
• Develop and maintain customer relations to improve customer confidence and further develop the business
• Share knowledge and success factors with other areas and functions
• Handle portfolio finances and initiate actions when not meeting financial performance expectations

You will bring!

• Education: Minimum of bachelor’s degree in electrical or computer engineer
• Min 8 years or more solid experience in Customer Project Management or relevant line management role.
• Domain experience: Networks area of expertise – e.g.: Radio, OSS, IP, CORE, etc.
• Background in delivery towards customers such as Project Management deliveries, Managed Services deliveries, or Customer Support activities.
• The COM is also expected to have several years of experience in a leadership role, preferably in Service Delivery and/or Operations.
• Financial acumen
• Business understanding
• Financial analysis skills
• Customer and Market insight
• Negotiation 
• Project management 
• Knowledge sharing & collaboration
• Proficiency in the English Language

You should also have

• Entrepreneurial & commercial thinking
• Persuading & influencing
• Analysing
• Leading & supervising
• Relating & Networking
• Delivering results & meeting customer expectations