Customer Service Executive at Machakos Imaging Centre

KEY DUTIES & RESPONSIBILITIES

• Receive and guide patients professionally, ensuring accurate and efficient registration
• Handle all inquiries (in-person & phone) with clarity, professionalism, and empathy
• Schedule, confirm, and coordinate imaging appointments to optimize workflow
• Actively manage patient flow, queues, and urgent cases in a busy setting
• Support billing processes, maintain accurate records, and uphold patient confidentiality

REQUIRED SKILLS & QUALIFICATIONS

• Diploma in Customer Service, Business, Health Records, or related field
• Minimum 1-2 years' experience in a hospital or high-volume front office
• Strong communication and interpersonal skills
• Experience with healthcare software systems is an added advantage
• Highly organized, detail-oriented, and able to perform under pressure