Customer Service Graduate Trainee at Linkark Consultants Ltd

Our Client, a market leader in spring mattress manufacturing have an exciting new opportunity for a self-motivated, versatile and enthusiastic Customer Service Graduate Trainee.

The role will be to facilitate and support continuous improvement by performing the following duties;

What to expect

• Taking part in our client’s Graduate Trainee Program to develop as a future customer service expert. This is a fantastic opportunity to develop your career with a successful, growing, multinational organization.
• As a Customer Service Graduate Trainee within the company, you will receive a comprehensive six (6) months development programme within one of the divisions during which you will learn the business and customer service processes in depth while contributing to real business projects.
• Providing a full-cycle of customer and administrative service to existing, returning clients.
• Taking calls and recording them with a high degree of accuracy.
• Providing outstanding customer service.
• Via a combination of telephone, email, online and (eventually!) face-to-face conversation, you will advise on products, recommending alternatives and complements.
• Take responsibility for aftersales care.
• Adhere to all procedures including security, health and safety, environmental quality, training etc.
• Take responsibility for your own safety, complying with our client’s safe working practices and following PPE direction and contribute to a healthy and safe working environment.

Are you the ideal candidate?

• Bachelor’s Degree in any of the following; Public Relations, Mass Communication, Customer Service, or any other equivalent qualifications from a recognized institution;
• Organized and attentive to detail
• Confident on the telephone with excellent customer service skills
• Keen and willing to learn and progress
• Available to interview and start
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives
• Self-motivated
• Have an abundance of drive and energy
• Effective communication and interpersonal skills both written and verbal
• Support training and coaching of methodologies
• Microsoft office – advanced skills