Customer Service & Logistics Officer- Export Markets at Workforce Africa

KEY REQUIREMENTS

• Must have experience in exports/imports management
• Experience in FMCG
• Experience working with SAP
• Fluency in French

Role Purpose

• Execute the Customer Service & Logistics operations for Export Markets and operational processes to achieve the relevant KPIs and continuously enhance and optimize the underlying processes, fostering collaboration and communication with all relevant functions within the company and external business partners.

Main Accountabilities

• Execution of operational processes with Customer Service (such as Order Management for export customers, and customer claims management, export documentation etc.) and Logistics (such as outbound, Inbound, stock management, import clearance, Transport and Reverse Logistics).
• Execute and deliver the KPI targets of the Consumer Unit (CU) reg. a, Customer Service & Logistics, i.e. Service Level, Days Inventory Held, Forecast Accuracy, Direct Cost of Selling, General Expenses Supply Chain, and savings as well as PIs such as Orders processed on time, etc.
• Execute all customer service and logistics related projects of export markets to drive efficiency and improved service level to Customer.
• Actively drive collaboration with other CU functions as well as functional supporters and actively promote Supply Chain and its KPIs in other functions.
• Execute all export customer service and logistics activities from hubs to customer locations within the CEWA
• Assist in collaborating with the global and regional procurement teams to ensure the appropriate information is
• provided for contracting international and local logistics customers to support operations.
• Ensure invoicing of Export Markets monthly sales orders in close collaboration with sales, external inspection partners and logistics teams at the Hubs.
• Ensure forecasting and management of Distribution cost for export markets in line with the financial calendar of the company.

Knowledge Skills and Experience

• University or similar degree – ideally in Supply Chain Management, Business Administration, Industrial Engineering or related
• Min. 3 years of work experience in a corporate environment – ideally in FMCG, ideally in Supply Chain, Planning, Master Data, Customer Service or Logistics related functions
• Passion for Supply Chain with understanding of S&OP, Customer Service or Logistics related processes, principles and standards
• A “can do” attitude. High degree of motivation, initiative, thinking ahead and driving results
• Good ability to communicate with a wide range of personalities
• Analytical mind with high level of attention to detail, accuracy and ability to prioritize
• Proficient in SAP ERP – ideally MM, SD & LES – and MS Office (Outlook, Excel, PowerPoint, Word)
• Fluent in English is mandatory.
• French is of advantage.

Key Interfaces

Internal

• Supply Chain (Local, Regional, Headquarters)
• Sales
• Marketing
• Finance
• HR

External

• Various customers
• Various suppliers