Customer Service Representative at Hilalium & Sons (Ur Home ) Ltd

Overall Purpose:

• The job holder will be responsible for maintaining a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.

Duties & Responsibilities

• Process customer's invoices, delivery notes, and other related documentation paying attention to detail.
• Answer incoming phone calls and assist customers with their inquiries or concerns. Resolve customer complaints or issues in a timely and efficient manner.
• Meet or exceed performance goals, such as call handling time or customer satisfaction.
• Keep current with company and industry-related information to ensure accurate information is provided to customers.
• Identify and escalate complex customer issues to a supervisor or manager as needed. Follow up with customers to ensure their needs were met.
• Perform any other duties assigned.

Requirements & Qualifications

• Minimum certificate/diploma/degree in supply chain, logistics, or Business administration or a related field from a reputable institution.
• Proven experience of at least 1 year in a similar role.
• Proficient in using computer applications, ie, Word, Excel etc.
• Excellent organizational and time management skills, with the ability to multitask effectively.
• Strong attention to detail and accuracy.
• Must be flexible.
• Female candidates are highly encouraged to apply.
• Available immediately!