Customer Service Representative at Hilalium & Sons (Ur Home ) Ltd

• The job holder will be responsible for maintaining a professional, positive manner when talking with customers in-person, over the phone or byemail. They may also need to handle customer complaints and provide discounts, freeproducts or additional services to preserve customer loyalty.

Duties & Responsibilities

• Process customer's invoices, delivery notes, and other related documentationpaying attention to detail.
• Answer incoming phone calls and assist customers with their inquiries or concerns.
• Resolve customer complaints or issues in a timely and efficient manner.
• Meet or exceed performance goals, such as call handling time or customersatisfaction.
• Keep current with company and industry-related information to ensure accurateinformation is provided to customers.
• Identify and escalate complex customer issues to a supervisor or manager as needed.
• Follow up with customers to ensure their needs were met.
• Perform any other duties assigned.

Requirements & Qualifications

• Minimum certificate/diploma/degree in supply chain, logistics, or Business administration or a related field from a reputable institution.
• Proven experience of at least 1 year, in a similar role. Proficient in using computer applications, i.e, Word, Excel etc.
• Excellent organizational and time management skills, with the ability to multitaskeffectively.
• Strong attention to detail and accuracy. Must be flexible. Available immediately.