Customer Solutions Engineer at Kwara

We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions

Responsibilities

• Excellent communications regarding issues timeline, both internally and externally towards customers
• Prioritising and categorising issues accordingly and reacting accordingly to SLAs
• Properly escalate unresolved issues to appropriate internal teams
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Full ownership of issues and following through until issue is solved

Requirements

• Experienced of Ruby and Ruby on Rails
• Ability to diagnose and troubleshoot issues and prioritise accordingly
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Bonus: previous experience on technical support